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Topics - Support

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1
Announcements / Calendar event related notifications issue
« on: June 21, 2023, 01:35:08 PM »
Dear Mission Manager Users!

Microsoft began a rollout of updated security protocols for email accounts on May 29, 2023, effectively ending their support for the POP3 and IMAP emailing standards.
While we initially determined that there would not be an impact to our Mission Manager application, it has since been determined that all Calendar event related notifications (e.g. reminders, RSVPs) are not being sent out. This situation seems to be limited to calendar type notifications and not callouts or emails sent from the Messages tab.
Our software team is working diligently with our IT partners on remediating the problems incurred due to Microsoft’s decision and want to reassure our customers that we are giving this our highest priority and apologize for any inconvenience this may be causing you.
We will inform you once this issue has been resolved.

Thank you for your understanding and patience!

2
Announcements / Mission Manager Maintenance Outage
« on: April 09, 2021, 10:17:44 AM »
Dear Mission Manager User!
Mission Manager (MM) will be offline and unavailable, due to the installation of a new Secure Socket Layer (SSL) certificate, for approximately 1 hour on Sunday, April 11th from 12:00 am to 01:00 am, Pacific Daylight Time.

SSL is the standard security technology for establishing an encrypted connection between a web server and a browser. This secure connection ensures the privacy of your data as it moves between the web server and your browser. SSL is an industry standard and is used by millions of websites for the protection of online customer transactions.

Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics. If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.

Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed. Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!

If you experience any abnormalities when utilizing Mission Manager after 01:00 am PDT Sunday, April 11th, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.

3
Announcements / Notice of Outage for Planned Software Feature Upgrade
« on: December 06, 2018, 05:56:07 PM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable, due to a general update of the Mission Manager (MM) code, for approximately 2 hours on Sunday, December 9th from 00:01 A.M. to 02:00 A.M., Pacific Standard Time.

The main upgrade concern implementation of the following Mission Manager functionality:
MM currently offers the “Task” feature for any Team Account but only outside of a specific Mission. The new feature to be added will allow to assign ‘Mission Specific Tasks’, meaning that any Team can assign general tasks outside any Mission and also assign tasks within a specific Mission. The functionality of the “Mission Task” tab will be congruent with the “General Task” tab outside any specific Mission.

Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see an error screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Sunday, December 9th 02:00 A.M. PST, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.

4
Notice to Verizon customers. We are experiencing bounced emails when Mission Manager users have a text address that uses the vzwpix.com extension. We suggest changing that extension to vtext.com.

To be clear, messages sent to the format of 6195551212@vzwpix.com are bouncing. We suggest changing to 6195551212@vtext.com.

vzwpix.com is an MMS version of vtext.com. It seems this is an issue on the Verizon side, but we are investigating.

Related article? https://community.verizonwireless.com/thread/905811

Another: https://community.verizonwireless.com/message/1440087#1440087


5
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable due to a mandatory server SSL certificate installation for approximately 3 hours on Wednesday, May 18th at 00:01 A.M. to Wednesday, May 18th at 03:00 A.M., Pacific Daylight Time.

Obviously, being unavailable to our clients for any period of time is a very serious matter, but this SSL certificate installation is unavoidable. We wanted to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

As you know, Mission Manager saves user inputs each time you tab away from an entry field. You will not lose any data during this update process, but you will see an error screen letting you know Mission Manager is offline. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the process is completed.
Please note that communication via Twilio will not be available during the installation.

Thank you for being a valued team on Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Wednesday, May 18th 03:00 A.M., please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

6
Mission Manager has upgraded the 'relay' email system. Now when a member replies to a Mission Manager email, their email address is included in the body of the message so the original sender knows who replied. Previous to this upgrade, an email recipient might reply to a callout message with their ETA, but forget to include identifying information and the original sender had no idea who sent the message. The email recipient's personal email address was 'lost' in the relay process. The upgrade also works with bounced emails as well, as it retains the original recipient's email in the body of the message.

Let us know how the new process works for you.


7
Announcements / Planned server upgrade successful
« on: October 19, 2015, 01:28:56 PM »
Mission Manager (MM) will be offline and unavailable due to a mandatory server update for approximately 2 hours on Saturday, October 24th at 11:30 P.M. to Sunday, October 25th at 01:30 A.M., Pacific Daylight Time.

The server update is required by our web server provider, Amazon Web Services, to install the latest security updates.
 
Obviously, being unavailable to our clients for any period of time is a very serious matter, but this security update is unavoidable. We wanted to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.
 
As you know, Mission Manager saves user inputs each time you tab away from an entry field. You will not lose any data during this update process, but you will see an error screen letting you know Mission Manager is offline.

All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the process is completed.

Please note that communication via Twilio will not be available during the server update.
 
Thank you for being a valued team on Mission Manager!  If you have questions, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

8
Announcements / Connectivity issues with wildfire mapping layers
« on: August 04, 2015, 03:09:19 PM »
Several of the mapping layers that show wildfire perimeters have not been working lately due to connectivity issues on the part of the service provider. We have been in contact with them to inquire as to when they will be providing their feeds again, but do not have an estimate to pass along. So rather than have our users experience frustrations wondering why the feeds are not displaying, we are temporarily removing them from the layer choices until they become available again. We will update this forum post when they come back online. Thanks for your understanding.

9
Mission Manager (MM) will be offline and unavailable due to a mandatory server update for approximately 2 hours on Saturday, June 13th at 11 P.M. to Sunday, June 14th at 1 A.M., Pacific Daylight Time.

The server update is required by our web server provider, Amazon Web Services, to install the latest security updates.

Obviously, being unavailable to our clients for any period of time is a very serious matter, but this security update is unavoidable. We wanted to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

As you know, Mission Manager saves user inputs each time you tab away from an entry field. You will not lose any data during this update process, but you will see an error screen letting you know Mission Manager is offline.

All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the process is completed.

Please note that communication via Twilio will not be available during the server update.

Thank you for being a valued team on Mission Manager!  If you have questions, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

10
Mission Manager successfully completed the mandatory server upgrade as required by our server provider, Amazon Web Services. We planned for 2 hours of down time to cover all contingencies. However we were only offline for 9 minutes.

Thank you.

11
Mission Manager (MM) will be offline and unavailable due to a mandatory server update for approximately 2 hours on Saturday, March 14th at 11 P.M. to Sunday, March 15th at 1 A.M., Pacific Daylight Time.

The server update is required by our web server provider, Amazon Web Services, to install the latest security updates.

Obviously, being unavailable to our clients for any period of time is a very serious matter, but this security update is unavoidable. We wanted to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

As you know, Mission Manager saves user inputs each time you tab away from an entry field. You will not lose any data during this update process, but you will see an error screen letting you know Mission Manager is offline.

All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the process is completed.

Please note that communication via Twilio will not be available during the server update.

Thank you for being a valued team on Mission Manager!  If you have questions, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

12
Announcements / SARApp users, please update
« on: September 19, 2014, 06:03:31 PM »
SARApp has updated their software and it is necessary for teams that use it to upgrade in order to have their tracks show within Mission Manager. The Android version 2.1.4 is available now on the Google Play Store. The iPhone version 2.1.4 will be available as soon as it can be cleared through Apple's app store, probably next week.

For those unfamiliar with SARApp, it is a third party app published by Metron, Inc that allows a team's command staff to track a team in the field on an active Mission Manager map.  The map will show active and completed tracks.

13
Announcements / New Mission Manager Email Relay Feature
« on: August 22, 2014, 10:01:25 PM »
Mission Manager has enabled a new email relay feature to mitigate the problem of emails being blocked by some email service providers as SPAM. That blocked message problem is known as DMARC, Domain-based Message Authentication, Reporting and Conformance and you can read more about it at www.dmarc.org.

Prior to this change, Mission Manager sent email messages on behalf of a user, with the user's email address. But the message really originated from Mission Manager's server so the email header claiming to be from the user's email address didn't match the true sender. Recently some pretty big email services, such as Yahoo, AOL, Hotmail and others, deployed the DMARC scheme to combat SPAM and many sent messages were not being received by Mission Manager users due to the mismatch with the email header. Some users felt compelled to change to a different email provider to get around the issue.

With the new email relay feature, Mission Manager will temporarily assign a relay email address to a user so that the email header of the sender and the server match. It will look similar to relay_xxxxxx@missionmanager.net where the xxxxxx is replaced by a unique identifier so the message can be responded to. If a recipient replies to the message, Mission Manager will route the message to the original sender. Due to server overhead, message replies can be delayed by up to 5 minutes.  Do NOT bookmark the relay address as it will time out after a period of time.

The new relay feature happens in the background. You do not need to change any procedures when sending a message. Go ahead and use the return email address that you would like to receive responses to. Please educate your team that the return email address of incoming messages will now be from the Mission Manager relay. Thank you.

14
Announcements / New Mission Manager support representative
« on: April 29, 2014, 11:49:35 PM »
Hello Mission Manager community,
I'd like to introduce myself as the new support representative of Mission Manager. My name is Eric and I've been a Search and Rescue volunteer for 21 years in San Diego and a Mission Manager user since day one. It's my goal and duty to help you get the most out of the program. While reading the community forums, I'm always amazed at the new and different ways teams use the software, and I learn something with every post. If I can be of service, please email me at support@missionmanager.com. But as always, it's best to post your issues to the community forum so we can all learn from your individual situations.

Thank you for what you do for your communities and for your participation in these forums.
Eric

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