Recent Posts

1

Announcements / MISSION MANAGER Cessation of Operations

« Last post by Olaf Walter on April 08, 2024, 11:27:18 AM »

Dear MISSION MANAGER Users!

This is to inform you that Mission Manager, Inc., which provides the cloud-based subscription application called MISSION MANAGER, no longer has sufficient customer revenue necessary to support continuation of the service on even a minimally adequate basis and expects to cease operations within the next few days.

It is also expected that the server site hosting MISSION MANAGER will terminate access to the application within days, rendering it inaccessible to all users.

As an active user of MISSION MANAGER, should you require your account data for future use in an alternative application, it is imperative that you download this data as soon as possible.

Over the years, MISSION MANAGER has been greatly valued by its users and our small Mission Manager development and support team have certainly perceived this application as a public service. This makes it doubly hard for us to be in the position of having MISSION MANAGER cease operations.

We thank you for your belief in MISSION MANAGER and for the on-going service you are providing to your communities.

Our best,
The Mission Manager Board of Directors

2

Announcements / Mission Manager Maintenance Outage - Phase 2

« Last post by Olaf Walter on February 16, 2024, 09:03:44 PM »

Dear Mission Manager User!

Beginning Sunday, February 18th, 2024, at 14.00 Pacific Standard Time, Mission Manager (MM) will be offline and unavailable for approximately 6-8 hours.

This will be due to the next phase of the implementation of significant speed and security upgrades in the server environment that runs MM along with corresponding code updates in our MM application.

These changes are necessary to comply with the ever more restricting security requirements being implemented by our hosting provider, Amazon Web Services (AWS), and by the various phone, email and text messaging service providers that our customers depend on and utilize, through MM, for their various communication requirements.

We want to reassure you that we are giving this upgrade our highest priority and apologize for any inconvenience this maintenance outage may be causing you.

Obviously, MM being unavailable to our clients for any period is a serious matter, and therefore we are providing you with ample notice to pre-plan this down-time in MM should you have a mission in process during this time frame. We chose the timing of this upgrade to coincide with MM’s lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.

Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager and for your understanding and patience!

If you experience any abnormalities when utilizing Mission Manager after 21:00 PST Sunday, February 18th, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.

3

Announcements / UPDATE: Mission Manager Maintenance Outage

« Last post by Olaf Walter on February 05, 2024, 02:46:42 PM »

Dear Mission Manager User!

UPDATE: On Sunday, February 4th, 2024, Phase 1 of a multiphase update implementing significant speed and security upgrades in the server environment that runs Mission Manager (“MM”) along with corresponding MM application code updates was successfully completed.
As we prepare to complete this comprehensive upgrade initiative, we are anticipating additional Maintenance Events as may be necessary.

To repeat, these changes are necessary to comply with the ever more restricting security requirements being implemented by our hosting provider, Amazon Web Services (AWS), and by the various phone, email and text messaging service providers that our customers depend on and utilize, through MM, for their various communication requirements.

As always, we will keep our Users informed of these upcoming Maintenance Events and want to reassure you that we are giving these upgrades our highest priority.

We apologize for any inconvenience you may experience and thank you for being a valued User of Mission Manager and for your understanding and patience!

4

Announcements / Mission Manager Maintenance Outage

« Last post by Olaf Walter on February 02, 2024, 11:16:02 AM »

Dear Mission Manager User!

Beginning Sunday, February 4th, 2024, at 14:00 Pacific Standard Time, Mission Manager (MM) will be offline and unavailable for approximately 6-8 hours.

This will be due to the implementation of significant speed and security upgrades in the server environment that runs MM along with corresponding code updates in our MM application. These changes are necessary to comply with the ever more restricting security requirements being implemented by our hosting provider, Amazon Web Services (AWS), and by the various phone, email and text messaging service providers that our customers depend on and utilize, through MM, for their various communication requirements.
 
Upcoming announcements on our MM Forum will provide you with additional information as we progress through these upgrades and updates.

We want to reassure you that we are giving this upgrade our highest priority and apologize for any inconvenience this maintenance outage may be causing you.

Obviously, MM being unavailable to our clients for any period is a serious matter, and therefore we are providing you with ample notice to pre-plan this down-time in MM should you have a mission in process during this time frame. We chose the timing of this upgrade to coincide with MM’s lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.

Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager and for your understanding and patience!

If you experience any abnormalities when utilizing Mission Manager after 21:00 PST Sunday, February 4th, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.

5

Feature Requests and Issues / Re: Email is not working

« Last post by Olaf Walter on November 21, 2023, 09:22:49 PM »

Thanks for your post, we are actively working on this issue, please also have a look at the latest announcement which was just posted.
Thanks

6

Announcements / Emails not reaching Recipients

« Last post by Olaf Walter on November 21, 2023, 09:19:47 PM »

Dear Mission Manager User!

It has just been brought to our attention that certain emails sent from either the “Messages” tab or from automated  “Calendar Reminders” within Mission Manager are not always being received by the intended recipients.
Our initial discovery has uncovered that some Gmail users are being affected. This is likely due to new email security criteria just implemented by Google’s Gmail client.
Understanding how important uninterrupted email communications are between Team Members, we are working diligently to resolve this new issue and would like to apologize to all affected users. We will keep you informed as we progress to a solution.

Thank you for being a valued Mission Manager user and for your understanding and patience!

7

Feature Requests and Issues / Email is not working

« Last post by mhadsell45 on November 20, 2023, 05:29:05 AM »

As of this weekend 11/18 / 2023 our email on the mission manager is not working? I checked the settings and all look correct?

8

Feature Requests and Issues / Re: Feature Request - Recurring Message Test

« Last post by Dennis Peck on November 01, 2023, 09:00:20 AM »

RCollins: we have experienced the same when using text-to-SMS.  While reading the Twilio reference pages, we came across a clue that seems to have improved our text-to-SMS message delivery success rate (reduced blocking). 

Mobile carriers are always working to reduce SMS spam and they scan every SMS message.  One of the content items their filters look for is any reference informing the message recipient of how to stop future messages from .  the sender.  One of the key works is "STOP".  We now include an end of message phrase of "Reply STOP to unsub".  This has nearly eliminated message blocks that were mostly done by T-mobile.  The cost of using the phrase is fewer characters available for other content.

Twilio is a fine service though along with the added cost they have created a "corn-maze" of rules, requirements, and verifications (to limit spammers) that can cause frustration.  As of early November the verification rules will tighten further.

Your mileage may vary...

9

Feature Requests and Issues / Re: Feature Request - Recurring Message Test

« Last post by Support on October 17, 2023, 02:54:16 PM »

It's a good idea and we can add it to our request list.

Your post raises a timely issue. We're having teams report issues with using the email-to-text gateway method (nnnnnnnnnn@phoneprovider.com) of sending texts. The phone providers are adopting stricter spam methodologies such that email texts are not reliable anymore. We urge teams to consider switching to the native text messaging offered by Mission Manager using fee-based Twilio. The cost is low, about a cent per text message segment and 1.5 cents per minute for phone calls, which is an added alert method if your team doesn't currently use phone calls via Mission Manager and Twilio.

10

Feature Requests and Issues / Feature Request - Recurring Message Test

« Last post by rcollins on October 17, 2023, 07:32:35 AM »

Would it be possible to create a recurring test of the system messaging capabilities.  We recently had a call out where a few of the members did not receive notification.  It was discovered they had changed phone providers months prior and neglected to notify the admins.  Having recurring tests will ensure all members are able to receive notifications.