Recent Posts

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1
General Mission Manager Discussion / Re: SpamAssassin-56
« Last post by abrakora on September 16, 2018, 11:39:58 AM »
Thank you so much for the info. amsmsg.net is indeed a pager company named American Messaging. I have other members that use it for callouts with no issues. I will have my member contact them and have Mission Manager put on the whitelist so he can receive pages.
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General Mission Manager Discussion / Re: SpamAssassin-56
« Last post by Support on September 16, 2018, 10:05:30 AM »
Someone on your team is using SpamAssassin to filter their email and has not allowed the domain of Mission Manager to be an approved sender. I would instruct them to set up a filter to approve the domain of missionmanager.net. I will also send you an off-board email with some further info.
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General Mission Manager Discussion / SpamAssassin-56
« Last post by abrakora on September 15, 2018, 09:48:34 PM »
When I send out a page, I get a returned text from notification@missionmanager.net

(Re:) From (MAILER-DAEMON@us-west-2.amazonses.com)    I'm getting 3 lines of this one.

(Undelivered Mail Returned to  Sender) Notification Content-Type: text/plain; charset=us-ascii

SpamAssassin-56.localdomain could not deliver you

What is this and how can I get rid of it?  Anyone who sends out a page also gets the same text message.

Ann
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Thanks for reaching out with the report. We do seem to be having an issue with that feature, though it is somewhat unclear what the problem is. The Request Response message is sent out just the same way as a text message, so we need to dig into the difference. We will report back.
5
When doing a call out, we typically send the call out message, followed immediately by the Request Response message.  This has been working well and reliably until recently.  Now, all users selected still get the Text Message sent via SMS, but some users are not getting the Request Response Link message.  The difference is not tied to Cell Carrier.  Is this a known issue or is there a fix?
  Thanks,
Dirtroad319
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Thank you for alerting us to the issues you're having.

Regarding the sorting of different certifications on the Team page, we have tested and are not finding the same problem. Mission Manager is very customizable and we wonder if one of your sort-by fields has a special character or some other attribute that is not allowing it to sort, which might have it revert back to a different option. It would be best to handle that individually so we will reach out to you via email.

The dropdown choices on the Member Certification Levels are only single choice by the nature of the dropdown. It seems you do have a good workaround. We suggest using Member Certification Levels with the identifier of "Other Languages". The choices would only be Yes and No. Make sure to check Sort By. Then using Member Certification Checks, you could identify the individual languages, making sure to check the Show Only Filter. Then on the Teams page you could sort by Other Languages using the Show Only Fields to identify a particular language or languages.

Once a member has Mission permission, they are able to move members onto teams. If several members were logged in with the same member ID, that could have been an issue. Also using a tablet you would need to use a mouse. Other than that it should have worked. We can discuss when we reach out by email.

Thanks again for the feedback.
7
Hello,

We ran into a few issues while testing the program for a new use recently. MM is used by the local CERTs and we have been looking to adapt it for our Volunteers and Donations management to use in a Volunteer Reception Center setting. We've discovered the following:

When sorting by the different certifications on the Team page within a mission, one of the sort-by functions does not work. Instead of sorting by what is selected, it seems to revert back to the rank option and sorts only by the rank. All of the other sort-by functions work fine, just this one seems to have an issue.

Is there a way to have multiple Member Certification Levels the drop-down selected? If a volunteer has multiple skills that we would like to select within a specific subject area, For example, if a volunteer speaks multiple languages, is there a way to have the drop-down select both languages that can be seen when sorting by languages? Alternatively, maybe we could move the different certification levels to the checkboxes, and then we would just need a way to organize them, such as having a label "languages" and then the set of language check boxes below that heading, and so on with all other types of skills that we are trying to sort for.

When assigning available personnel to teams, we had a couple issues with members not being able to drag and drop the volunteers. I'm not sure if it was an issue with login permissions, but there is no specific setting for allowing accounts to access team assignments and all members had the same permissions assigned. It may also have been an issue with multiple people being on the page at a time. Some people could move volunteers around to different teams, but others could not.

If there is any way to take a look at this, please let me know. Feel free to email me and check out the board that we've configured.

Thank you!
8
Announcements / Scheduled Maintenance Outage for Mission Manager
« Last post by Olaf Walter on March 22, 2018, 03:19:29 PM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable, due to the installation of a new Secure Socket Layer (SSL) certificate, for approximately 1 hour on Saturday, March 24th from 20:00 to 21:00, Pacific Standard Time.
SSL is the standard security technology for establishing an encrypted connection between a web server and a browser. This secure connection ensures the privacy of your data as it moves between the web server and your browser. SSL is an industry standard and is used by millions of websites for the protection of online customer transactions.
Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after 21:00 PST Saturday, March 24th, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.

9
Announcements / Scheduled Maintenance Outage for Mission Manager
« Last post by Olaf Walter on January 31, 2018, 11:43:41 AM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable, due to a general update of the Mission Manager (MM) database, for approximately 3 hours on Sunday, February 4th from 00:01 A.M. to 03:00 A.M., Pacific Daylight Time.
The upgrades concern general data table formats as required by Amazon Web Services, the host for our Mission Manager application.
Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see an error screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Sunday, February 4th 03:00 A.M., please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.
10
Announcements / Mission Manager Planned Maintenance
« Last post by Olaf Walter on December 15, 2017, 05:05:28 PM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable, due to a general update of the Mission Manager (MM) code, for approximately 2 hours on Sunday, December 17th from 01:00 A.M. to 03:00 A.M., Pacific Daylight Time.
The update concerns Mission Manager’s routine database maintenance as recently mandated by Amazon Web Service, our hosting environment. None of Mission Manager’s functionalities should be impacted by this activity.
Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see an error screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Sunday, December 17th 03:00 A.M., please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.
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