Recent Posts

Pages: [1] 2 3 ... 10
Feature Requests and Issues / Re: Agency Time Report - participation to minimum hours
« Last post by gregt on January 04, 2019, 09:58:24 AM »
Any additional ideas on this one?  I'm not seeing any obvious differences from one member to the next.
Feature Requests and Issues / Re: Agency Time Report - participation to minimum hours
« Last post by Support on December 14, 2018, 12:23:56 PM »
We will need to do some testing to figure out what is happening. In the meanwhile if you could look over the 0% members and let us know of any pattern you notice, that would be helpful. Pattern such as whether they are in a particular unit or perhaps rank.
Feature Requests and Issues / Agency Time Report - participation to minimum hours
« Last post by gregt on December 09, 2018, 11:58:46 PM »
When I run an agency report from the time keeping tab, the last column is a calculation of each members total hours against the minimum hours that are set in the configuration tab.  Some members are showing 0%, even though they have total hours showing.  Some members calculate correctly. Any idea what's going on?
Announcements / Notice of Outage for Planned Software Feature Upgrade
« Last post by Support on December 06, 2018, 05:56:07 PM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable, due to a general update of the Mission Manager (MM) code, for approximately 2 hours on Sunday, December 9th from 00:01 A.M. to 02:00 A.M., Pacific Standard Time.

The main upgrade concern implementation of the following Mission Manager functionality:
MM currently offers the “Task” feature for any Team Account but only outside of a specific Mission. The new feature to be added will allow to assign ‘Mission Specific Tasks’, meaning that any Team can assign general tasks outside any Mission and also assign tasks within a specific Mission. The functionality of the “Mission Task” tab will be congruent with the “General Task” tab outside any specific Mission.

Obviously, being unavailable to our clients for any period of time is a very serious matter, hence we want to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see an error screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Sunday, December 9th 02:00 A.M. PST, please contact Technical Support at or 619-457-6120 immediately.
General Mission Manager Discussion / Re: SpamAssassin-56
« Last post by abrakora on September 16, 2018, 11:39:58 AM »
Thank you so much for the info. is indeed a pager company named American Messaging. I have other members that use it for callouts with no issues. I will have my member contact them and have Mission Manager put on the whitelist so he can receive pages.
General Mission Manager Discussion / Re: SpamAssassin-56
« Last post by Support on September 16, 2018, 10:05:30 AM »
Someone on your team is using SpamAssassin to filter their email and has not allowed the domain of Mission Manager to be an approved sender. I would instruct them to set up a filter to approve the domain of I will also send you an off-board email with some further info.
General Mission Manager Discussion / SpamAssassin-56
« Last post by abrakora on September 15, 2018, 09:48:34 PM »
When I send out a page, I get a returned text from

(Re:) From (    I'm getting 3 lines of this one.

(Undelivered Mail Returned to  Sender) Notification Content-Type: text/plain; charset=us-ascii

SpamAssassin-56.localdomain could not deliver you

What is this and how can I get rid of it?  Anyone who sends out a page also gets the same text message.

Thanks for reaching out with the report. We do seem to be having an issue with that feature, though it is somewhat unclear what the problem is. The Request Response message is sent out just the same way as a text message, so we need to dig into the difference. We will report back.
When doing a call out, we typically send the call out message, followed immediately by the Request Response message.  This has been working well and reliably until recently.  Now, all users selected still get the Text Message sent via SMS, but some users are not getting the Request Response Link message.  The difference is not tied to Cell Carrier.  Is this a known issue or is there a fix?
Thank you for alerting us to the issues you're having.

Regarding the sorting of different certifications on the Team page, we have tested and are not finding the same problem. Mission Manager is very customizable and we wonder if one of your sort-by fields has a special character or some other attribute that is not allowing it to sort, which might have it revert back to a different option. It would be best to handle that individually so we will reach out to you via email.

The dropdown choices on the Member Certification Levels are only single choice by the nature of the dropdown. It seems you do have a good workaround. We suggest using Member Certification Levels with the identifier of "Other Languages". The choices would only be Yes and No. Make sure to check Sort By. Then using Member Certification Checks, you could identify the individual languages, making sure to check the Show Only Filter. Then on the Teams page you could sort by Other Languages using the Show Only Fields to identify a particular language or languages.

Once a member has Mission permission, they are able to move members onto teams. If several members were logged in with the same member ID, that could have been an issue. Also using a tablet you would need to use a mouse. Other than that it should have worked. We can discuss when we reach out by email.

Thanks again for the feedback.
Pages: [1] 2 3 ... 10