Author Topic: Reminder Bug?  (Read 7413 times)

dbregman

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Reminder Bug?
« on: January 18, 2013, 05:26:12 PM »
We have a training set up for this Sunday 1/20/2013. We set it for a reminder 3 days before the event. I realized that no reminder had gone out, so I looked at the calendar item. It shows the reminder 3 days before the event, but on the right side under reminders, it shows "07/31/2021 - 0706"

I will see if I can reproduce it for you.

David

Radishworks

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Re: Reminder Bug?
« Reply #1 on: January 18, 2013, 05:34:27 PM »
Well I guess the reminder will go out in about 10 years?   ;)

Steps to reproduce this would be very helpful, in the meantime I'll poke around and see if I can spot anything wrong.

Thanks,
Mike

dbregman

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Re: Reminder Bug?
« Reply #2 on: January 18, 2013, 05:48:23 PM »
Mike,

I think this happened because it was a repeating event that someone else on the squad had added the reminder for the event. I think that might have been the issue. When I looked at the other events, the also showed the 10 reminder. If I switched it to 2 day it showed correctly.

David

SDCART1

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Re: Reminder Bug?
« Reply #3 on: January 19, 2013, 08:08:39 AM »
I have a repeating weekly event with a similar issue.  On Thursday evenings at 2000 we do a radio net.  I set the reminder for 6 hours (1400) before the event.  It sends it out a week plus 6 hours before the event.  I set it up this past Thursday morning and at 1400 it sent out two reminders: one for that evening's event and one for the next week's event.   

Radishworks

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Re: Reminder Bug?
« Reply #4 on: January 19, 2013, 08:15:23 AM »
Does anyone have steps that will recreate this reminder issue? 

Thanks,
Mike

SDCART1

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Re: Reminder Bug?
« Reply #5 on: February 21, 2013, 03:06:09 PM »
Still getting the reminder a week and 6 hours in advance, instead of just 6 hours.

Radishworks

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Re: Reminder Bug?
« Reply #6 on: February 22, 2013, 06:59:24 AM »
Hmmm, I wonder if we have a time zone issue going on here?  If your time zone set correctly in the configuration?  Is this a problem with all events, or just one? 

SDCART1

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Re: Reminder Bug?
« Reply #7 on: February 22, 2013, 08:06:45 AM »
Time zone is set correctly for Pacific (San Diego) and I have the daylight savings box checked.  This weekly repeating event is the only one that gives me strange results that I have noticed.

Radishworks

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Re: Reminder Bug?
« Reply #8 on: February 22, 2013, 12:16:06 PM »
I'm going to send you a PM RE: this.  This might be something specific to your team.

Mike

SDCART1

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Re: Reminder Bug?
« Reply #9 on: February 28, 2013, 11:08:59 AM »
OK, the test one in the sandbox appears to have worked.  So I just went on our calendar and deleted the repeating event.  Then I started a new event for the same day and time, with a reminder to be sent out six hours before the event.  It saved the first one correctly, but the next week (March 7) showed that the reminder was to be sent out six hours and a week before the event (e.g. on the same date and time as the original event reminder, e.g. today at 1401).  So I changed week 2 (March 7) to the proper day and time, but when I saved it, the reminder date disappeared altogether.  Then when I checked week three (March 14), it showed that the reminder would be sent out: 08/03/2015 - 1401.  When I went back to the original (today), it said the reminder would be sent out: 08/03/2029 - 1401!!  :o   It really seems to like August 3.  In April, the first two weeks have no reminder at all, then back to August 3 in future years.  There was no discernible pattern to the years.   ???


Radishworks

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Re: Reminder Bug?
« Reply #10 on: February 28, 2013, 11:32:35 AM »
"2029" !?  ???  Isn't that the year we get another close call from an asteroid?   ;)

Can you post some steps to cause the same thing in the sandbox account?

Thanks for your help with this.

Mike

SDCART1

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Re: Reminder Bug?
« Reply #11 on: February 28, 2013, 12:09:42 PM »
I'll see if the same thing happens in the sandbox.

SDCART1

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Re: Reminder Bug?
« Reply #12 on: February 28, 2013, 12:44:10 PM »
OK.  It does the same thing in the sandbox.  I added two Thursday weekly events.  One starts at 2000, with a reminder to go out 6 hours before the event.  Today's event says a reminder will go out at 1401.  The future events all show the same one-week early reminder as my team's calendar.    Here are the steps I took to initially create the event:
In Calendar, I hit "Add an Event". 
When the new event came up, I filled in the event information. 
I then went to the tab where I selected the invitees. 
I did not require an RSVP. 
I set it to be a repeating event, every week for 100 weeks. 
I then selected one reminder to go out six hours before the event. 
I then saved the event.

I then created a second event the same way, but at 2030, with a reminder to go out 6 hours prior to the event.  It shows the reminder will also go out at 1401, not 1430 or 1431.  I then went to next week's 2030 Thursday event.  I turned off the reminder (to clear it) then turned it back on with a 6 hour setting.  I then updated the event and series.  It made next week's 2030 reminder correct, but changed all the others just like my team's.

It doesn't seem to like Thursdays. 

Radishworks

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Re: Reminder Bug?
« Reply #13 on: February 28, 2013, 04:56:58 PM »
Thanks for all your persistence helping to track this down.  I was able to reproduce it and it should be fixed now.  It was quite a tricky bug to squash! 

If anyone still sees an issue please let me know.

Mike

PS, at least we didn't have to wait for 2029 to get it fixed  ;D

SDCART1

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Re: Reminder Bug?
« Reply #14 on: March 01, 2013, 07:20:29 AM »
I hate to break it to you, but mine is still doing it.  I erased the previous series and created a new one starting next Thursday night.  A reminder notice will be sent Thursday afternoon (3-7-13) at 1401 hrs.  When I check the following week, it shows that a reminder will be sent, but it is also on 3-7-13 @ 1401 hrs, not 3-14-13 like it should be.