As you may know, we developed Mission Manager to increase the efficiency and effectiveness of first responders. Over the past three years more than 1,200 local, state and federal agencies have applied Mission Manager in over 4,000 missions. From the outset, it has been used in almost every major natural disaster in the U.S. including hurricanes, tornados, fires and floods. To continue to support these agencies and events, it has become clear that we must invest in Mission Manager to meet the needs of our users. As a result, last summer we began searching for a partner who shared a vision and commitment to supporting the work of first responders and who would support improvements in Mission Manager’s operability, security, future and growth.
Mission Manager found its new home in Ambient Alert Inc., a privately held company in Poway, California that supports first responders through its incident management and communication software and FireALERT remote wildfire detection equipment. Reflecting its commitment to Mission Manager and its users, it will change its corporate name to Mission Manager Inc.
Over the next few weeks, we will be in touch with you to discuss how we can continue to make Mission Manager an even more secure and valuable platform for first responders. We want to hear how it helps you in both your daily operations and in critical events, and especially if it has let you down or failed to meet your expectations.
We have already identified several enhancements for Mission Manager that will make it a more valuable tool to our users. These include:
• Establishing an uptime guarantee of 99.99% through infrastructure upgrades
• Providing 24/7 customer support with maximum response time guarantee
• Improving security and protection of user data
• Training – both onsite and web based
• New features and service enhancements
You may be wondering ‘how will this change affect me’? Rest assured that we do not intend to make any changes that will impact how you access or use Mission Manager on a daily or mission basis. Over the next sixty days, we will evaluate different pricing mechanisms that will provide the funds necessary to maintain, strengthen, and improve Mission Manager. We will seek your input as we do so. Our goal is to develop a pricing model that is fair to users based on their usage, size and resources but remains as low as possible while still providing a level of funding adequate to support the product. We also realize that there are special situations and users that do not have the financial resources to purchase our product, and we recognize a responsibility to assist them in serving their communities by providing special pricing or other arrangements.
We have one objective and one reason for being – to serve those who serve and protect us. We will be active in the first responder community, not only as a supplier of first-rate software, but as a resource to and supporter of first responders. Our team is excited and energized about contributing to the industry. It’s personal to us – Michael Bailey, Mission Manager’s original founder, created the product as an active first responder and is staying on board. Michael J. Berthelot, the new CEO, is a former member of the Civil Air Patrol and U.S. Coast Guardsman. Together, we are honored and humbled by the opportunity to work with each of you.
We appreciate that you’re a Mission Manager user, so as we move forward to make it a more effective tool, please contact us directly by email or telephone or visit our online forum to share your thoughts and concerns. We look forward to hearing from you and serving you in the future. Thank you for your service to our communities and country.
Sincerely,
Michael Bailey
Founder and CEO, Radishworks
760-580-7709
mike@radishworks.com Michael J. Berthelot
CEO, Ambient Alert
619-562-5411 ext 513
mberthelot@missionmanager.com