Mission Manager has enabled a new email relay feature to mitigate the problem of emails being blocked by some email service providers as SPAM. That blocked message problem is known as DMARC, Domain-based Message Authentication, Reporting and Conformance and you can read more about it at
www.dmarc.org.
Prior to this change, Mission Manager sent email messages on behalf of a user, with the user's email address. But the message really originated from Mission Manager's server so the email header claiming to be from the user's email address didn't match the true sender. Recently some pretty big email services, such as Yahoo, AOL, Hotmail and others, deployed the DMARC scheme to combat SPAM and many sent messages were not being received by Mission Manager users due to the mismatch with the email header. Some users felt compelled to change to a different email provider to get around the issue.
With the new email relay feature, Mission Manager will temporarily assign a relay email address to a user so that the email header of the sender and the server match. It will look similar to
relay_xxxxxx@missionmanager.net where the xxxxxx is replaced by a unique identifier so the message can be responded to. If a recipient replies to the message, Mission Manager will route the message to the original sender. Due to server overhead, message replies can be delayed by up to 5 minutes. Do NOT bookmark the relay address as it will time out after a period of time.
The new relay feature happens in the background. You do not need to change any procedures when sending a message. Go ahead and use the return email address that you would like to receive responses to. Please educate your team that the return email address of incoming messages will now be from the Mission Manager relay. Thank you.