Author Topic: Mission Manager planned outage, Wed May 18th, 0001-0300 hrs  (Read 5704 times)

Support

  • Administrator
  • Full Member
  • *****
  • Posts: 178
    • View Profile
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable due to a mandatory server SSL certificate installation for approximately 3 hours on Wednesday, May 18th at 00:01 A.M. to Wednesday, May 18th at 03:00 A.M., Pacific Daylight Time.

Obviously, being unavailable to our clients for any period of time is a very serious matter, but this SSL certificate installation is unavoidable. We wanted to give you ample notice to pre-plan in case you have a mission during that time frame. We chose the outage time based on our lowest usage statistics.

As you know, Mission Manager saves user inputs each time you tab away from an entry field. You will not lose any data during this update process, but you will see an error screen letting you know Mission Manager is offline. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the process is completed.
Please note that communication via Twilio will not be available during the installation.

Thank you for being a valued team on Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Wednesday, May 18th 03:00 A.M., please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

Support

  • Administrator
  • Full Member
  • *****
  • Posts: 178
    • View Profile
Re: Mission Manager planned outage, Wed May 18th, 0001-0300 hrs
« Reply #1 on: May 18, 2016, 12:15:15 PM »
Dear Mission Manager User!

We have completed our SSL installation.

Thank you for being a valued team on Mission Manager!
If you experience any abnormalities when utilizing Mission Manager after Wednesday, May 18th 03:00 PDT, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120

Support

  • Administrator
  • Full Member
  • *****
  • Posts: 178
    • View Profile
Re: Mission Manager planned outage, Wed May 18th, 0001-0300 hrs
« Reply #2 on: May 18, 2016, 04:01:15 PM »
Some Mission Manager users reported problems with incoming and outgoing emails this morning. The issue was a byproduct of the SSL certificate upgrade performed in the early hours this morning and we found this during our own testing of the site. We started working on this straight away and the problem has been fixed as of 1225 hours today. Further testing has not indicated any residual problems, however, please let us know if you are having any issues. Thank you!