Author Topic: Mission Manager Maintenance Outage  (Read 149 times)

Olaf Walter

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Mission Manager Maintenance Outage
« on: July 26, 2023, 10:40:05 AM »
Dear Mission Manager User!

Mission Manager (MM) will be offline and unavailable for approximately 2 hours beginning 22:00 Pacific Time, Thursday, July 27th, 2023. This is due to the implementation of step one in a sequence of software upgrades with our MM application.
As previously reported, Mission Manager is in the process of mitigating a problem that restricts Calendar Event Notifications (e.g. reminders and RSVP’s) from being sent out. Callouts and emails sent from the Messages tab are not impacted by this problem.
Our software team is working diligently with our IT partners, through the aforementioned sequence of software upgrades, to remediate this problem. We want to reassure you that we are giving this our highest priority and apologize for any inconvenience this may be causing you.
We will inform you as soon as this issue has been fully resolved.
Obviously, MM being unavailable to our clients for any period is a serious matter, and therefore we are providing you with ample notice to pre-plan this down-time in MM should you have a mission in process during this time frame. We chose the timing of this upgrade to coincide with MM’s lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.
Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager and for your understanding and patience!
If you experience any abnormalities when utilizing Mission Manager after 24:00 PT Thursday, July 27th, please contact Technical Support at or 619-457-6120 immediately.