Author Topic: Mission Manager Maintenance Outage - Phase 2  (Read 3897 times)

Olaf Walter

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Mission Manager Maintenance Outage - Phase 2
« on: February 16, 2024, 09:03:44 PM »
Dear Mission Manager User!

Beginning Sunday, February 18th, 2024, at 14.00 Pacific Standard Time, Mission Manager (MM) will be offline and unavailable for approximately 6-8 hours.

This will be due to the next phase of the implementation of significant speed and security upgrades in the server environment that runs MM along with corresponding code updates in our MM application.

These changes are necessary to comply with the ever more restricting security requirements being implemented by our hosting provider, Amazon Web Services (AWS), and by the various phone, email and text messaging service providers that our customers depend on and utilize, through MM, for their various communication requirements.

We want to reassure you that we are giving this upgrade our highest priority and apologize for any inconvenience this maintenance outage may be causing you.

Obviously, MM being unavailable to our clients for any period is a serious matter, and therefore we are providing you with ample notice to pre-plan this down-time in MM should you have a mission in process during this time frame. We chose the timing of this upgrade to coincide with MM’s lowest usage statistics.

If you are logged into MM when this upgrade begins, you will be automatically logged out. If you try to log in, you will see a message screen letting you know that MM is offline.
Mission Manager saves user inputs each time you tab away from an entry field. Therefore, you will not lose any data during this update process. All MM generated email calendar notifications will not be lost but ‘collected’ during the update and sent out once the update process is completed.

Please note that communication via Twilio will not be available during the upgrade installation.

Thank you for being a valued user of Mission Manager and for your understanding and patience!

If you experience any abnormalities when utilizing Mission Manager after 21:00 PST Sunday, February 18th, please contact Technical Support at techsupport@missionmanager.com or 619-457-6120 immediately.